Autonomous IT operations
IT support you can actually see.
Raise a request in seconds, watch it being fixed, and see every SLA and support hour you pay for — in one place, run by RedTreeSupport.
Watch the 3-minute tour ›3
Open requests
27
Resolved this month
18 min
Avg first response
98%
SLA met
Monthly package
32 of 40 h
80% used — approaching your limit
Everything your team needs. Nothing to chase.
Raise a request in seconds
Pick what's wrong, how urgent it is, attach a screenshot. You get a ticket number and a promised response time straight away.
Live tracker
See who's on it and every update as it happens. No more “any news?” emails.
SLA you can see
Response and fix targets count down on every request, exactly as agreed in your contract.
Every hour accounted for
Your monthly package, hours used and what's left — updated as engineers log time.
Rate every fix
One tap when a request is resolved. Your feedback goes straight to the team.
Up and running in a day.
- 1
Request access
Tell us about your company. It takes a minute.
- 2
We set up your workspace
Your own private space, your people invited, your SLA and support hours configured.
- 3
Your team raises and tracks
From the portal today, and from Microsoft Teams soon.
Simple pricing. Software, or software with our engineers.
Monthly, per agent or per user, plus GST. Requesters are always free.
AIOps Desk software
Your own IT team handles tickets. Only your team can see your data.
₹499 /agent/month
from · Essentials ₹499 · Pro ₹1,499
- Tickets, portal & live tracker
- SLA targets & breach alerts
- Reports & satisfaction ratings
- Unlimited free requesters
Co-managed IT
Your IT team uses AIOps Desk, with RedTreeSupport engineers for escalations and after-hours.
₹499 /user/month
min. 10 users
- AIOps Desk for your IT team
- Escalations to RedTreeSupport engineers
- After-hours & project help
- Extra hours at ₹2,000/hour
Fully managed IT
RedTreeSupport becomes your IT team, with SLAs, monthly hours and reports.
₹999 /user/month
from · Essential ₹999 · Business ₹1,799 · Premium ₹2,999
- Remote support Mon–Sat 9–7
- P1 response within 1 hour
- AIOps Desk portal & reports
- Monthly service summary
Your data stays yours.
- Every company is isolated — nobody else can ever see your requests or files.
- Sign in with Microsoft, Google or a secure email link. Two-step verification for our engineers.
- Every sign-in and change is recorded in an audit log.
AI that works for you. Coming next.
An assistant that raises well-described tickets from a quick chat, suggests fixes from your knowledge base, and routes urgent issues instantly — in the portal and in Microsoft Teams.